Privacy Policy

Effective Date: [Maintainer to insert publication date]  |  Last Updated: [same date]

1. Introduction

Shalco Industries ("Shalco", "we", "our", or "us"), a subsidiary of Shah Hastimal Laxmichand & Co., is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.shalco.com or interact with us in connection with our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

  • Submit an enquiry or contact form on our website
  • Request a product quote or technical specification
  • Apply for a career or employment opportunity
  • Subscribe to our newsletter or marketing communications
  • Communicate with us by email, phone, or in person

The types of information collected may include: your name, email address, phone number, company name, job title, website URL, and the content of your message or enquiry.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on each page, and navigation paths
  • Referring website or search engine query
  • Device type (desktop, mobile, tablet)
  • Cookie and session identifiers

2.3 Cookies and Tracking Technologies

Our website uses the following categories of cookies and similar tracking technologies:

  • Strictly necessary cookies — required for the website to function (these cannot be disabled)
  • Analytics cookies — Google Analytics and Google Tag Manager (container ID GTM-NJWGZL3J) to understand site usage and improve performance
  • Functional cookies — to remember preferences such as language or region
  • Third-party cookies — set by embedded content such as YouTube videos or social media plug-ins (Facebook, Instagram, X/Twitter, LinkedIn)

You can control cookie settings through our cookie consent banner when you first visit the site, or at any time through your browser preferences. Disabling certain cookies may affect features of the website. Strictly necessary cookies cannot be disabled.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries, quotation requests, and customer service needs
  • To process job applications and communicate with candidates
  • To send relevant product information, industry updates, and marketing materials (where you have consented)
  • To improve the functionality, content, and user experience of our website
  • To analyse website traffic patterns using tools such as Google Analytics
  • To comply with legal obligations and regulatory requirements
  • To protect the security and integrity of our business operations
  • To fulfil contractual obligations with customers, suppliers, and partners

4. Compliance with the Digital Personal Data Protection Act, 2023 (India)

For users in India, we process your personal data ("Digital Personal Data") in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and any rules, notifications, or guidelines issued thereunder.

As a Data Fiduciary under the DPDP Act, Shalco Industries collects and processes your personal data only for lawful purposes for which you have given consent, or for permitted purposes specified under the Act. You have the right to:

  • Access information about the personal data we process about you
  • Request correction, completion, updating, or erasure of your personal data
  • Nominate another individual to exercise your rights in the event of your death or incapacity
  • Withdraw your consent at any time, where processing is based on consent
  • Grievance redressal in respect of any act or omission by Shalco regarding your personal data

To exercise any of these rights, or to raise a grievance, please contact our Grievance Officer using the details in Section 14. We will acknowledge your grievance within a reasonable time and resolve it in accordance with applicable law.

5. Compliance with GDPR (European Economic Area)

For users in the European Economic Area (EEA), the United Kingdom, or other regions with similar data protection laws, we process your personal data based on the following legal grounds:

  • Consent — where you have given explicit consent (e.g., newsletter sign-ups)
  • Contractual necessity — to perform a contract or take pre-contractual steps at your request
  • Legitimate interests — to operate and improve our business, subject to your rights
  • Legal obligation — to comply with applicable laws and regulations

6. Sharing Your Information

Shalco Industries does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

6.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and business. Current processors include:

  • Webflow — website hosting and content management
  • Google Analytics and Google Tag Manager — website analytics
  • Google Site Verification and Google Fonts — verification and fonts
  • Embedded media providers — YouTube (for embedded videos), and social media platforms where embedded content is displayed
  • Email and communications providers — for transactional and marketing email

These providers are contractually bound to handle your data securely and only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.

7. International Data Transfers

Shalco Industries is headquartered in India and operates manufacturing facilities in MIDC Mahad, Raigad, Maharashtra. We export to customers across Europe, the Middle East, and globally. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India.

India is currently not recognised by the European Commission as providing an adequate level of data protection for transfers from the EEA. We therefore rely on Standard Contractual Clauses approved by the European Commission for transfers from the EEA to India, and undertake transfer impact assessments where appropriate. Equivalent safeguards are applied for transfers from the United Kingdom and other jurisdictions with similar requirements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specific retention periods include:

  • Enquiry and contact form data — typically retained for up to 3 years from the date of last contact, or longer where required by tax, contractual, or regulatory obligations
  • Job application data — retained for up to 12 months after a hiring decision; with your consent, we may retain your data for up to 24 months to consider you for future relevant openings
  • Marketing subscription data — retained until you withdraw consent or unsubscribe
  • Cookie and analytics data — retained in line with the specific cookie's expiry period; aggregated/anonymised data may be retained indefinitely

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our website is hosted on Webflow's secure infrastructure with SSL/TLS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9.1 Personal Data Breach Notification

In the event of a personal data breach that is likely to pose a risk to your rights, we will notify the relevant supervisory authority — including the Data Protection Board of India under the DPDP Act, or the relevant supervisory authority in the EEA or other applicable jurisdictions — and affected users without undue delay and in accordance with applicable law.

10. Your Rights

Depending on your location and the laws applicable to you, you may have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your personal data (the "right to be forgotten")
  • Right to restriction — request that we limit how we process your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — withdraw consent at any time where processing is consent-based
  • Right to nominate — under the Indian DPDP Act, you may nominate another person to exercise your rights in the event of your death or incapacity
  • Right to grievance redressal — under the Indian DPDP Act, you have the right to readily available means of grievance redressal

To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within 30 days, or such shorter period as may be required by applicable law.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18 years (a "child" under the Digital Personal Data Protection Act, 2023). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information in accordance with applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Facebook, Instagram, X (Twitter), LinkedIn, and YouTube. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you by email or by posting a notice on our website.

14. Contact Us — Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer. If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or to raise a grievance, please contact us:

Grievance Officer: [Maintainer to insert name and designation of the appointed officer]
Company: Shalco Industries (a subsidiary of Shah Hastimal Laxmichand & Co.)
Email: info@shalco.com
Phone: +91 98363 57843
Website: www.shalco.com
Address: MIDC Mahad, Raigad, Maharashtra, India

Grievances will be acknowledged within a reasonable time and we will endeavour to resolve them within 15 days of receipt, or such other period as prescribed by applicable law.

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